Frequently Asked Questions (FAQ)
Shipping
For questions related to order shipments.
To receive free shipping, after adding your item(s) to your cart, enter in a valid United States mailing address at checkout and you should see a free shipping option appear. You can then choose to select that option or upgrade to a paid, faster shipping service.
If you have any difficulties, please contact support@metalheadbrand.com and we'll be happy to help you.
Yes! We currently offer worldwide shipping. Please be aware, for international customers during checkout, you will be responsible for paying shipping costs as well as import duty taxes for your country. This is paid upfront to ensure no delivery delays due to import taxes being due upon arrival to the destination country.
We typically process shipments of new orders within 1-2 business day of receiving an order. Once we package your item and ensure it's ready for you, we provide the package to the shipment provider for delivery. You will be able to track your order's delivery through order email updates we will send you.
Each order should come with a corresponding tracking number. Give that a try first to see the state of the shipment. If for some reason your order becomes lost, please contact us using our contact page or email support@metalheadbrand.com and we will work with you to figure out what might be going on.
Returns and Exchanges
For questions related to returns and exchanges.
No, as a result of our operations winding down now through October 31, 2026, we no longer accept returns. However, every item has been discounted 50% as a result.
No, as a result of our operations winding down now through October 31, 2026, we no longer accept exchanges. However, every item has been discounted 50% as a result.